Refund & Cancellation Policy

The short version: Generate your free campaign first and read all of it. Because credits are digital and delivered instantly, all sales are final once a code is redeemed or credits are used. But we're fair: if your code was never redeemed you can request a refund within 14 days, technical failures and duplicate or accidental charges are always refunded in full, and there are no chargebacks needed — just email us first.

1. Digital product & delivery

Fanfare sells digital credits for generating AI marketing campaigns — coordinated, full-funnel copy and assets such as a campaign big idea, taglines and hooks, organic social posts, ad scripts and ad copy, SEO meta, landing-page copy, an email sequence, retargeting copy and cold outreach. There are no physical goods and no shipping. After a successful PayPal payment you receive a single-use redemption code; you enter it on your Account page to add credits, which you can use right away. Because this is a digital product that is delivered and used instantly, the terms below explain exactly when a purchase can be refunded.

2. Try before you buy

Every visitor can generate one complete campaign for free — with no account and no payment — and read every word of it before spending anything. That is your chance to judge the quality on your own marketing brief. We strongly encourage using the free campaign first.

3. All sales final once redeemed or used

Because credits are digital and delivered instantly, all sales are generally final once a redemption code has been redeemed or credits have been used. The free campaign is there precisely so you can confirm the quality before you buy. The goodwill remedies below still apply in the circumstances described.

4. Unredeemed codes — 14-day refund

If your redemption code was never redeemed and the credits were never added to an account, you may request a full refund within 14 days of purchase. Once a code has been redeemed and credits are available to spend, the product is considered delivered.

5. Technical failures

If the Service fails to generate a campaign due to a technical fault on our side and our support team cannot resolve it, we will refund the unused credits affected by the fault. AI generation is probabilistic, so if a result simply isn't quite right you can regenerate the module or adjust your brief; a subjective dislike of an otherwise-working result is handled with regeneration rather than a refund.

6. Always refunded in full

Duplicate or accidental charges — billed twice for the same order, or charged in error.
Failed delivery — you paid but never received a working redemption code and we cannot deliver one.
Unauthorized payments — a charge you did not make or authorize.

7. Free trial

The free campaign is exactly that — free. There's no charge, so there's nothing to refund.

8. How to request a refund

Email Miugechen@outlook.com with:

your PayPal order ID,
the email on your Fanfare account, and
a short note on the reason.

We review requests within 2 business days and, once approved, issue the refund to your original PayPal payment method within 3–5 business days.

9. Chargebacks

If something's wrong, please reach out first — no chargeback is needed. A quick email is almost always faster than a dispute, and we genuinely want to make it right. Opening a dispute before contacting us may delay resolution while the payment processor investigates.

This policy applies to purchases made directly through Fanfare via PayPal. It does not limit any statutory consumer rights you may have under the laws of your country of residence.

Questions about a specific order? Contact us — we're happy to help.